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To ensure prompt and efficient service: all exchanges must be made within 30
days of the purchase date
At BTM Mailorder it is our goal to make sure you get the best products and
customer service.
Due to the nature of our products, BTM Mailorder has a no return policy. Orders
may be exchanged, only if all three of the citeria below, are met:
1. The item(s) received are damaged and/or incorrect.
2. BTM is informed of the problem within 24 hours of delivery.
3. The items to be exchanged have remained sealed in their original wrapping.
Detailed explanation:
All products are individually wrapped. Once unwrapped, a product is
non-returnable and non-exchangeable. Only products returned to BTM in their
original packaging will be eligible for exchange.
Customers wishing to make an exchange must contact BTM Mailorder within 24 hours
of receiving their order.
All magazines leave BTM Mailorder in Newsstand Condition. All orders are packed
professionally and securely, any package arriving in a unsatisfactory condition
should be refused by the customer upon delivery.
In the event of receiving an incorrect order, BTM Mailorder will supply you with
prepaid return postage.
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